Privacy Policy

This Privacy Policy explains how Polysend (“Polysend”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you use our mobile application, website, and related services (collectively, the “Services”).

If you have questions, contact us at support@polysend.app.

Information We Collect

We collect information you provide directly and information generated when you use the Services.

• Account and profile information (e.g., name, email address, phone number, membership/group identifiers).
• Wallet and transaction information (e.g., transfers, balances, payment references, timestamps, recipients/senders). Depending on the product, payment processing may be performed by regulated partners.
• Customer support communications (e.g., messages you send to support).
• Device and usage data (e.g., device identifiers, IP address, app version, crash logs, diagnostics, and interaction events).
• Verification information (where required) to comply with laws, prevent fraud, and protect users.

How We Use Information

• Provide, maintain, and improve the Services.
• Enable core features like transfers and group wallets.
• Secure the Services, prevent fraud, and detect suspicious activity.
• Communicate with you about updates, support, and notices.
• Comply with legal obligations and enforce our terms.

Legal Bases (Where Applicable)

Where required by law, we process personal information based on consent, contractual necessity, legitimate interests (such as security and fraud prevention), and legal obligations.

Sharing and Disclosure

We may share information in limited circumstances, including:

• Service providers (e.g., hosting, analytics, customer support, communications) who process data on our behalf.
• Payment and compliance partners where necessary to provide wallet/payment functionality and comply with regulations.
• Legal and safety reasons (e.g., to comply with lawful requests, protect rights, prevent harm, and investigate fraud).
• Business transfers (e.g., merger, acquisition, or sale of assets), subject to appropriate safeguards.

Data Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and regulatory requirements.

Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You may also be able to withdraw consent where processing is based on consent.

To exercise rights, contact support@polysend.app.

International Transfers

If you access the Services from outside the country where our servers or partners are located, your information may be transferred and processed in other countries. We take steps intended to ensure appropriate protections for such transfers.

Children’s Privacy

The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can take appropriate action.

Third-Party Links

The Services may link to third-party sites or services. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Policy from time to time. We will update the “Last updated” date and, where appropriate, provide additional notice.

This document is provided as a general template and does not constitute legal advice. Consider having counsel review it for your specific business and jurisdiction.